Effective Date: July 17, 2025
Applies to: All Gamu platform users (Customers, Merchants, Drivers, and Staff)
Issued by: Gamu Technologies Inc.
1. Purpose
At Gamu Technologies Inc., we are committed to providing a platform that is accessible, inclusive, and free from discrimination. This policy outlines our responsibilities under Canadian accessibility laws, including the Accessible Canada Act and applicable provincial human rights codes (e.g., BC Human Rights Code), to ensure that everyone can use Gamu fairly and with dignity.
2. Accessibility Commitment
We strive to ensure that all users — including individuals with disabilities — can access and use Gamu’s apps, websites, and services without barriers.
Our commitments:
- Maintain compliance with WCAG 2.1 Level AA accessibility standards for all public-facing digital content.
- Design apps with features that support screen readers, voice controls, and other assistive technologies.
- Provide alternative text for images and ensure text contrast meets readability standards.
- Offer support channels (email, chat) accessible to all users.
- Actively monitor and improve accessibility based on feedback and audits.
If you encounter an accessibility barrier while using Gamu, you can report it to:
📩 Gamu Support Centre
We will respond within 5 business days and work toward resolution in a reasonable timeframe.
3. Non-Discrimination Statement
Gamu strictly prohibits any form of discrimination on its platform, including but not limited to:
- Race, colour, ethnic or national origin
- Gender, gender identity or expression
- Sexual orientation
- Religion or belief
- Disability
- Age
- Citizenship or immigration status
- Marital or family status
This applies to all interactions on Gamu, including customer orders, delivery conduct, merchant services, and staff behavior.
4. User Responsibilities
All Gamu users must treat each other with respect and dignity. The following are not tolerated on the Gamu platform:
- Refusal of service or delivery based on personal characteristics
- Harassment, hate speech, or abusive messages
- Discrimination during onboarding or service provision
Violations may lead to account suspension or permanent removal from the platform.
5. Accommodations
We offer reasonable accommodations for users with disabilities upon request. Examples include:
- Assistance navigating the app
- Support placing an order if the interface is inaccessible
- Extended response times for individuals who require more time to complete tasks due to a disability
To request an accommodation:
📩 Gamu Support Centre
Subject: “Accessibility Accommodation Request”
6. Reporting Discrimination
If you experience or witness discrimination on the Gamu platform:
- Report the incident through the in Gamu Support Centre
- Gamu will investigate all complaints fairly and confidentially.
- Where appropriate, Gamu will take corrective action, including warnings, mandatory retraining, or account deactivation.
7. Compliance by Province
Gamu operates Canada-wide and respects provincial variations in accessibility and human rights laws. This includes:
- British Columbia (BC): Complies with the BC Human Rights Code.
- Ontario: Aligns with the Accessibility for Ontarians with Disabilities Act (AODA).
- Alberta and others: Follows relevant provincial statutes.
Where local law provides stronger protections, Gamu will follow the stricter standard.
8. Updates
This policy will be reviewed annually or as laws change. Users will be notified if major updates are made.
9. Governing Law
This policy is governed by the laws of the Province of British Columbia, Canada. All legal matters shall be addressed through the courts of British Columbia.